Frequently Asked Questions

Have a question? We've got your answer. These are a few of the questions we hear the most, but they're no substitute for a one-on-one chat with one of our professional technicians. If you can't find your answer here, don't hesitate to send us an email or call us today!

Frequently Asked Questions

ProTech PCS specializes in the following:

  • Computers – All leading brands, including custom-built computers, PCs and Macs, laptops, tablets and more
  • Operating Systems – Windows 7, Vista, XP, 98, 97, 95 and all Mac OS versions
  • Email Applications – Outlook, Outlook Express, Gmail, Yahoo, Hotmail, Windows Live Mail and more
  • General Applications – Almost any, just ask. Common applications include MS Office, QuickBooks, iTunes, Adobe products and more
  • Security Applications – All major virus and malware utilities
  • Browsers – Internet Explorer, Firefox, Safari, Chrome and more
  • Devices – Printers, tablets, digital cameras, smartphones and many other web-enabled devices
  • Other - Not quite sure what you need? Give us a call. Consultations are completely free!

Yes. We guarantee all our work -- and your full satisfaction. You review and approve the work we perform at the completion of every session. We also give you thirty (30) days following your service to notify us if the problem we worked on wasn't completely resolved. We'll go to work again to fix the problem at no additional cost to you. For virus and spyware removal, our guarantee is only valid if your anti-virus and anti-spyware protection is installed and updated during the repair or before you connect to the internet. Just contact us; we’ll work hard to ensure your satisfaction.

We diagnose your problem and provide a free estimate that you approve before we begin charging for our services. But we only offer affordable, competitive pricing.

Typical problems are easily resolved within 15 to 45 minutes. Your session may be shorter or longer depending on the scope and nature of the problem you are experiencing. In those cases where the computer problems are severe, a follow-up session may be recommended to completely resolve all issues.

Without it, when your computer misbehaves or malfunctions, you’d have to wait for normal day-time business hours, disconnect your computer and take it to a repair shop or schedule someone to drive out to your office or home and fix the problem. Instead, our technicians can remotely access your computer through the internet and solve the problem as soon as it occurs. It’s convenient, fast and reliable. And you see exactly what we’re doing on screen as we solve your problems.

There is no time-limit for live support sessions; live sessions will continue until you or your support professional terminates the session.

No. Our remote support application is continuously monitored and protected from viruses and malware, and all the downloadable software is digitally signed to prevent tampering by third parties.

Yes. Our remote support and screen-sharing system uses the same security architecture as all Citrix Online products: all your data is protected end-to-end with Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption. In other words, it’s like working inside a safe. No unencrypted information is ever stored on our system. Powerful passwords and ongoing infrastructure scans guarantee the security of your information.

It’s the fastest, easiest and most secure way to get computer help. Instead of making you wait while we drive to you, our support professionals can connect to your computer over the web, share your screen, control your mouse and keyboard and resolve your issue while you sit back and watch. Our team of professionals can deliver fast on-demand support anytime, anywhere in the world, for your desktop, laptop, servers, mobile devices and more. It's like having a technician right inside your computer.